FAQ

1. Product Compatibility

• Q: Will my watch model match your straps or accessories?

  A: All product pages indicate compatible models, lug widths, and movement types. Please verify your watch specifications before ordering. Alternatively, contact our customer service with your watch model, dial size, and lug width, and we will help you find the exact match.

• Q: How do I choose the right strap size (e.g., 20mm, 22mm)?

  A: Strap width refers to the distance between the watch lugs (where the strap connects to the watch case). Common sizes are 18mm, 20mm, 22mm, and 24mm. You can measure this distance with a ruler or check your watch's official specifications.

• Q: Are your accessories original or compatible aftermarket parts?

  A: We primarily offer high-quality compatible accessories designed to fit mainstream brands like Rolex, Omega, and Seiko. While they are not original factory parts, they meet strict quality and precision standards. Please contact our customer service for specific orders.

• Q: Are your watch repair tools suitable for beginners?

  A: Our tools are categorized into entry-level kits for home use and professional-grade options. For beginners, we recommend our entry-level sets, which include manuals and video tutorials. For precision work (such as disassembling a movement), we advise using professional tools or consulting a certified watchmaker.

• Q: Do your accessories come with a warranty?

  A: Straps, cases, and general accessories are covered by a 3–6 month warranty (excluding artificial damage). Watch repair tools come with a 1-year warranty. In case of quality issues, we offer free replacements or refunds.
  
  

2. Ordering & Payment

• Q: What payment methods do you accept?

  A: We accept PayPal, Visa/Mastercard, Apple Pay, and Google Pay. Local payment methods (such as Klarna) are also supported in select regions.

• Q: When will my order be shipped?

  A: Orders placed before 15:00 on business days are shipped the same day. Orders placed on weekends or holidays will be processed on the next business day. Standard order processing time is 1–2 business days.

• Q: Can I change my address, color, or size after placing an order?

  A: You can contact our customer service to make changes before the order is shipped. Once shipped, changes cannot be made; you may reject the package upon delivery and place a new order.

• Q: How can I track my order status?

  A: An automated order confirmation email is sent upon purchase. Once shipped, a tracking number will be provided, allowing you to check the status on our "Order Tracking" page.

• Q: Do I need to register an account to place an order?

  A: Guest checkout is fully supported (no registration required). However, registering an account makes it easier to track orders and receive exclusive discounts in the future.
  
  

3. Shipping & Customs

• Q: Do you ship worldwide? How long does delivery take?

  A: Yes, we ship to over 200 countries and regions globally. Standard shipping takes 7–15 days, while expedited shipping takes 3–7 days, depending on the destination.

• Q: How is shipping cost calculated?

  A: Shipping costs are automatically calculated at checkout based on package weight and destination. We offer free standard shipping on orders over a specific amount (e.g., free shipping on orders over $50).

• Q: Will I need to pay customs duties or taxes?

  A: Customers in the EU, UK, Australia, and other regions may be subject to import duties or VAT, which are the recipient's responsibility. Most low-value packages to the US and Canada are tax-exempt, subject to local customs policies.

• Q: What if my package is lost or damaged?

  A: All orders include full logistical tracking and shipping insurance. If your package is lost or arrives damaged, please provide photos, and you can apply for a full refund or a free reshipment.
  
  

4. Returns & After-Sales

• Q: What is your return and exchange policy?

  A: We offer a 30-day no-reason return and exchange policy (items must be unused, scratch-free, and in their original packaging). For quality issues, we provide free returns and exchanges and cover the return shipping costs.

• Q: How do I request a return?

  A: Contact customer service with your order number and the reason for the return, and we will issue a return label. Customers in the US, EU, UK, and select other regions are provided with free return labels.

• Q: Can I return accessories if they do not fit?

  A: Yes, if the item does not fit due to a matching error, you can return it within 30 days, provided it is undamaged. We strongly recommend consulting customer service for matching advice before ordering.

• Q: Are tools covered by a warranty if they break?

  A: Free replacements are provided within 1 year for non-artificial damage (such as manufacturing defects). Artificial damage (like dropping or water exposure) is not covered by the warranty.
  
  

5. Wholesale & Customization

• Q: Do you support wholesale or bulk purchasing? Are there discounts?

  A: Yes, we support bulk orders with volume discounts. For example, get 10% off orders over $200, and 20% off orders over $500. Please contact our customer service for a complete wholesale price list.

• Q: Can you customize watch straps or print my logo?

  A: Yes, we offer customization for strap materials, colors, and sizes, including custom logo printing. The Minimum Order Quantity (MOQ) is 50 pieces, with a production time of 7–15 days.

• Q: Can you provide samples?

  A: We offer paid samples, and the sample fee will be deducted from your subsequent bulk order. We highly recommend requesting samples to confirm quality before placing large orders.
  
  

6. Tools & Professional Issues

• Q: How do I replace my watch strap?

  A: Use a spring bar tool to push down both ends of the spring bar and remove the old strap. Align the new strap with the lug holes, insert it, and release the spring bar tool. Video tutorials are available.

• Q: How do I adjust the strap length?

  A: For metal bands, use a link removal tool to take out extra links. For leather or rubber straps, you can punch new holes or adjust the clasp position. Our tool kits include instructional guides.

• Q: How do I fix an inaccurate watch?

  A: Mechanical watches may require cleaning, oiling, or movement calibration, while quartz watches usually just need a new battery. We recommend beginners consult a professional watchmaker or purchase a specialized tool kit to attempt the repair yourself.

• Q: Are your accessories waterproof?

  A: Leather and rubber straps offer daily water resistance but are not suitable for swimming or diving. The water resistance of cases and O-rings depends on the product specifications; professional waterproofing requires additional sealing treatments.